Sunday night, and time to labour a tiny bit. This post will cover a number of tiny details; I'm sure there will be something about Kuching, there may be something about Sibu (no, not Cebu, that place is in the Philippines), something about work, and a variety of other assorted nuggets of wisdom.
As many of you will have gathered, I have recently returned from Sarawak – one of the states that make up the Malaysian Federation. The vast majority of my time was spent, quite happily, in Kuching. It is a bustling regional hub, the seat of State government, and the largest urban population in Sarawak. Sibu, located up-stream on the Rejang River, is somewhat smaller and displays a different personality than Kuching, sometimes a stunningly different personality.
Kuching. I always feel an obligation to my 'hosts,' whether that is one individual person, a family, a neighbourhood, or a country. That sense of obligation forces me to consider the effects that my writing may have on those people. Who am I to suggest that 'they' don't know what they are doing? Who am I to suggest that I, a middle-aged, economically disadvantaged, white guy, has some knowledge that would make their lives far better, and only I have the vision, apptitude, attitude, and opportunity to impart this pearl of wisdom?
What I do have is an interest in my host's condition. I am interested in the forces that shape the lives of my hosts, the social, economic, cultural, political forces and images that define how their world is different than mine.
While I was in Sarawak this trip I kept a notebook, when it is entirely transcribed, it will be a document approximately 75 or 80 pages long. And that transcription is taking a while. But the notes account my curiousity. They reveal the hours spent considering the role of Bing!, a fantastic coffee bar in Kuching, well worth visiting if you have the opportunity.
Is Bing! really a harbinger of globalization? And, if we decide that Bing! is in fact part of the globalization of Kuching, is that a 'bad' thing? I spent a lot of time, in Bing! as well as elsewhere, researching that question. I took with me the remnants of middle-class, leftish small-l liberal, considerations of globalization. You know – all that concern about the Coca-cola-ization of the world, and all that that entails.
I sat there, as I sit here, and worried myself into a lather. My notes, and they go on for page, after page, after page, question the meaning of Bing!. Is it a cultural and economic surrender to tourist dollars? What about the patrons; who are they, where are they from, what do they represent? What about the staff?
There is an argument in economics that suggests 'a rising tide floats all boats.' But my notes question whether that 'rising tide' acts differentially; does it float some boats higher, and faster, than other boats? Can the staff at Bing! afford the product? Because, according to one economic model, only if they can afford the product they make, are they included in the economy of which they are an integral part.
Henry Ford was not an enlightened prince as an employer. He did not give his employees more money than his competitors paid similar employees because he had visions of economic paradise in his head. Ford paid his employees more to keep them, for starters, because he used a production system that was anathema to most. He also paid more because he realized that by increasing his employees wages, they could (eventually) become customers as well.
Can the customers of Bing! share that dream of economic inclusivity? I don't know. I never thought it prudent, or polite, to enquire after their income. But I doubt it. Unless Kuching operates in a universe parallel to the one I live in, service-economy wages never allow full inclusion into the economy that service providers toil in. I suppose one could argue that if they were included, if their own wages were high enough to admit them as customers, then the labour version of perpetual motion would have been acheived. And that only really happens to CEOs and their lick-spittle cronies.
And globalization in all of this? Well, the owners (a spousal team), are global citizens. They have lived, and worked, in S.E. Asia, and N. America, at the very least. They have global tastes, which they have decided to give expression to in Kuching.
And the replication of those experience that inform the creation of Bing! includes the re-creation of non-physical, non-economic, non-consumable elements. Not only must the physical environment re-present their experience, not only must the product be part of the experience, but their staff must re-produce the experience. And that staff reproduction is difficult.
The staff must be encouraged to think, and act, differently than their cultural background may encourage or sustain. The ability to give good service is immensely more complex than being servile. Good service staff are smart. Good service staff are allowed, actually encouraged, to think for themselves – because only by thinking for themselves will they be able to think for the customer. And, for the very best of service personnel, customers are clients.
The semantic shift from 'customer,' to 'client,' represents the shift from, essentially, the grossest of wage labour, to a professional outlook. That shift in outlook allows the service provider to take responsibility for the client's needs, desires, outlook, and outcome. Anyone can drop a cup of coffee on your table, shoddily, with no interest in what they are doing, or in what you are doing.
A professional, even a professional coffee server, goes beyond just dropping the coffee off at the table. They are actively engaged in delivering 'your' coffee. They are paying attention to your needs, wants, and expectations. They bring the coffee condiments – cream, sugar, sweetener, spoon, saucer if locally appropriate (and locally appropriate is extremely important here, globalization or not) – and replace what need replenishment, and remove the detritus. And all this is done with a minimum of fuss, professionalism demands that.
When I asked one of the owner's "what do you do when your employees become valuable to the Hilton, or Holiday Inn?" the response was very interesting. There was no indication that wages or salaries would be increased, but there was an immediate, and cheerful comment: 'I tell them to go work for the best, where the demands are high, because they can respond to those demands.' And it wasn't just the Hilton or Holiday Inn that were included, surprisingly, so was government.
A business owner, anywhere, that is prepared to lose good staff to the government, is a rarity. But the rational went something like this. 'If they are good, if they are prepared to work, to think, to plan ahead, to take a risk once in a while, they will take those skills with them, to enhance the jobs that open to them.' And, they get glowing letters of recommendation, apparently.
So, in this instance, globalization of the local cafe scene might actually lead to better governence. Sounds like a pretty good deal.
And my role? To be the best customer I could be. When there was a tiny gaffe, I brought it to someone's attention. Politely. When work was well done, I was gracious in my praise. And, when one day a 'tip jar' appeared, I tipped. When in Rome…
Sibu strikes me as a rash, brash, youthful sort of place. One of those cities on the cusp of respectability, but with the occassional bitter flash of adolescence, to remind us that we are not quite ready to sit at the big table with the adults. At least not all the time.
Two years ago I went to Sibu, twice actually, and had a great time. The people seemed much friendlier than in Kuching, more welcoming of an 'ang moh' (literally 'red hair,' but a mild perjorative in fact; though often used as one might reference a slightly odd uncle) in their midst. It was a pleasant experience, and one I wanted to repeat.
Well, not this time.
The youthfull, brash, exuberance was still there. The streets had more cars, more scooters, more people than during my last visit. With the exception of the 'express boats,' (sidelined in part by expansion of both road networks and automobile ownership) the port facilities were bustling, cargoes of all sorts being loaded and unloaded on a variety of vessels that would make the Port of Vancouver jealous.
But my reception was 'mixed,' one might say. There were about four people who seemed perfectly delighted to see some tourist wandering about the city, but four in a city is awfully small potatoes. I can't say anyone was actually, outright, rude. But outright rude is rare anywhere. More telling is the service. Cafe, after cafe, after cafe the coffee was slow. Or non-existant. Lime juice (often actually flavoured syrup, with a lime dropped in at the last minute, with tons of ice) seemed unknown more than once. Odd. So I left. And I won't go back.
Work is always a vague presence in my life. I like it vague, I don't mind working, but I hate work. I hate the idea of showing up, every day, knowing that whatever I did yesterday really won't make much difference today. And, that if I didn't show up, someone else would be doing the same fool job.
So, I either take jobs that I know are temporary, or I make them temporary. I quit. In years gone past I agonized over quitting, usually after the agonies of depression had set in (and they always did) and my performance was either suffering, or about to suffer. And I hate doing a poor job. I just hate it.
I left Vancouver on the first of May, 2006, having done as good a job at what I was doing as was possible. That job performance included training, at least in part, someone to do the job. You can probalby guess where this is going.
When I got back to Vancouver, after my Malaysia trip, my boss wanted to talk to me, about an array of things. Seems my trainee has a delicate constitution, and might take it as a slight if he were to lose some of his shifts to me, on my return. So the boss suggests that I do two days in another area, one day in my original area, and all will be well. Sure.
So I though about it.
And, on sober second thought, I quit. I couldn't see working with someone who I allow to stress me out on the job. I couldn't say that I felt particularly appreciated in either of the two positions. I felt as though I was being used. And, finally, my income would drop below the figure that people in British Columbia make if the qualify for 'disability' welfare.
So, tomorrow, I start a new job. Fixing 'stuff,' mostly physical building maintenence as I understand it, but possibly some electrical work. Possibly some carpentry, though I generally loathe carpentry. Repair of metal bits and pieces – doors, lock-sets, closers, and heaven knows what else. And, over a six month period it should average 2 1/2 or 3 days a week. Hope it works out. For a year at least.
Other nuggets: I'm afraid it has taken longer to write the above than I might have thought at first, so I'm starting to nod off here, not much more to go.
I finally got a meal at the Water Street Cafe, here in Vancouver's Gastown area, after years of mumbling about it. The details are relatively unimportant, the who, when, whatever, are not relevant. But the trip was worth it.
Not speaking for anyone else's food, but mine was excellent. The bruscetta (sp?) was the best I've ever had – a seemingly simple little appetizer usually, but a key to the enjoyment of the meal. If they can't get the appetizer right, why hang around to find they can't get the rest of meal right either? The pasta main was excellent, my only complaint an odd one, there was too much of it. So I left half of it behind.
All told, damn good company, damn good food.
With that, it is time to leave. A piece of e-mail has arrived a short time ago from Tony Hoar ( http://www.tonystrailers.com/ if you're interested in bicycle trailers at all) and I really must go answer it.
22:35
edit 22:45